I was lured to Silicon Valley in 1995 by visionary Louise Kirkbride after leaving GTE as VP of Engineering and Operations (spent 15 years there). We had a lot of fun back then helping the Government during the “Cold War” and re-purposed a lot of our technology for commercial use. (Weather Systems and Imagery Exploitation Technology.) Louise founded Answer Systems (became part of Platinum Technology and eventually Computer Associates). I left Platinum after running the “Help Desk Division” and went to work at Thinking Tools, an early example of Gamification as we know it now. Louise lured be back into a company called Broad Daylight, which became the first Customer Service offering in the cloud in 1999. Broad Daylight was bought by Primus Knowledge Solutions, and then ATG in 2004. I left ATG for KANA Software in 2004 and served as CTO and CCO until I joined Alcatel-Lucent. Alcatel-Lucent took the Genesys division private and I moved from the CTO’s office to the Global Innovations group. I left the Genesys Global Innovations group in March of 2012 and am VP of Service Cloud Strategy working for Dave Kellogg at salesforce.com. I am blessed by great friends, an amazing wife and family, and many mentors and coworkers who have helped me through my life’s journey. You can find me on Twitter here: @charlieisaacs.